Frequently Asked Questions
COVID RULES AND REGULATIONS
Q: How long is a session?
Session length is now 50mins to facilitate safe entry and exit of guests between session changeover.
Guests for next session will only be allowed entry 5 mins before the session starts. Check-in will be done in a queue outside the facility during busy sessions.
Q: Do I need to wear a mask?
Masks are optional while jumping but compulsory anywhere else in the facility except when eating or drinking.
Jumpers are to adhere to 1m safe distancing from other jumpers in the activity area.
Q: How many people can I visit with?
Maximum of 8 persons in a booking. No intermingling with other guests/groups in the facility.
Q: How many spectators are allowed?
Due to covid, 1 spectator per group/jumper is allowed in the facility. Spectators to be seated at least 1m apart from the next person.
Spectators may also be asked to wait outside if capacity is reached.
Q: How often is the park cleaned?
We clean high touch surfaces every session and a weekly deep clean. Hand sanitisers are readily available at the counter. Water cooler is temporarily closed.
Q: What is the capacity of the function room?
A maximum of 8 persons with function wristbands will be allowed in the function room at any time. No singing allowed.
Masks on at all times except when eating and drinking.
Q: What is a waiver and do I have to do it online?
A: The waiver acts as a disclaimer, accidents happen. Follow the safety rules and staff instructions and you'll be fine. Yes, you should submit a waiver online, it saves you time when you check-in. We provide tablets should you prefer to fill it in on-site, just arrive early to do so. All jumpers need a waiver regardless of age, no exceptions. If you are <18yrs old, your parent or legal guardian should be submitting the waiver for you.
Q: When are you open and prices?
A: Our hours and pricing information are posted on the pricing page of this website. All bookings are prepaid and we do not hold/reserve slots.
Q: Do I have to pay online or can I walk-in?
A: It is fine to pay at the register but booking online guarantees you a slot. Walk-ins are welcome if space is available, please check our calendar for available jump sessions.
Q: I do not have a Paypal account, how do I pay using a credit or debit card?
A: Note you do not need to have a PayPal account to use the online PayPal system. Please select "PayPal" as payment method, after being transferred to PayPal's website, on the "Choose a way to pay" section, select the "Don't have a PayPal Account" option to use a credit/debit card. Click on reference screenshots for more details.
Q: What if I've paid for my booking but am unable to make it?
A: Bookings are non-refundable or creditable. If you are unable to attend your session, you may transfer your ticket to someone else by sending them your booking confirmation.
Q: How old do I have to be?
A: All ages are welcome. We have divided our hours into categories: 5yrs and under and all ages, for the safety and enjoyment of our patrons. Each child 3yrs and under must have one parent with them on the trampolines for safety purposes, there is no charge to the parent. Age 4 – 12 requires a parent or responsible guardian be on the premises. Minimum age? We recommend that your child be able to walk and jump by themselves to have maximum fun.
Q: Is there anywhere to just sit and watch?
A: Absolutely. There is no charge for spectators.
Q: What exactly do I do in a trampoline park?
A: We have many interconnected trampolines and fun features. Bounce around from one trampoline to another, have fun trying all the features and activities we provide, ranging from foam pits to basketball and dodgeball courts. You may also wish to book a guided session with our certified jump instructors.
Q: What should I bring with me?
A: Your ID to verify the online waiver and a pair of grip socks. You must wear grip socks at all times on the trampolines. We sell grip socks but you are welcome to bring your own. This is also noted in the safety section. If you are 11 years of age or younger, bring a parent or guardian.
Q: How early should I show up?
A: We recommend all jumpers arrive at least 15 minutes before their jump session to allow for check-in, waiver verification and safety briefing. Sessions end on time and late comers will experience loss of jump time.
Q: Why can't I book for a slot in the future?
A: For general bookings we open the calendar up to 30 days ahead so you may need to wait for the desired slots to be made available. Small party bookings open up 60days in advance. *This restriction does not apply for full facility rentals.
Q: Is it safe?
A: Please read the safety section. There is no question that inherent risks are part of any sport or physical activity, but injury rates on commercial trampolines average only 10% of almost all other organized sports and are even lower than bowling! The largest risk of injury results when a large jumper collides with a small one so please follow the rules and pay attention to staff instruction.
Q: Are there any lessons available?
A: We are working on this and will be published soon!
Q: Is there a weight limit to be on the trampolines?
A: Weight limit is 120kg and we do recommend to everyone that they jump within their own physical abilities.
Q: What if my question wasn’t answered here?
A: Please address additional questions to: firstname.lastname@example.org